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Your Peace of Mind
Complaints Policy
We always endeavour to provide the best service and products for our customers.
However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us a soon as you can in order that we can rectify any problems as soon as possible.
Contact Aimee Spacie, Retail Manager on 01246 277242 or write to us at Polar Windows (Chesterfield) Ltd, Unit 26 Calow Lane Industrial Estate, Hasland, Chesterfield S41 0DR for the attention of Aimee Spacie (Retail Manager) or email us at aimee.spacie@polarwindows.co.uk
We aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted Traders in the first instance on 0117 981 2929.
We are OPEN and operating as normal. Covid-19 safety measures are in place to ensure the wellbeing and safety of both our customers and staff!
However you feel safe…we’re here to help!
Home appointments are still being carried out with safety measures in place if you’re happy for us to visit • Our online quote facility is easy to use just head over to our ‘INSTANT ONLINE QUOTE’ page • Our offices are open and we are just a phone call away to answer any queries you may have or to discuss your project requirements!