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Complaints Policy

We always endeavour to provide the best service and products for our customers.

However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us a soon as you can in order that we can rectify any problems as soon as possible.

Contact Rachel Pickup, Retail Manager on 01246 277242 or write to us at Polar Windows (Chesterfield) Ltd, Unit 26 Calow Lane Industrial Estate, Hasland, Chesterfield S41 0DR for the attention of Rachel Pickup (Retail Manager) or e mail us at rachel.pickup@polarwindows.co.uk

We aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted Traders in the first instance on 0117 981 2929.